Effective Date: 18 November 2025
Last Updated: 18 November 2025

ARTICLE 1 - DEFINITIONS
In these Terms and Conditions, the following definitions apply:

• Cooling-off Period: the period within which the Consumer may exercise the Right of Withdrawal;
• Consumer: the natural person who is not acting in the course of a profession or business and who enters into a Distance Contract with the Trader;
• Day: calendar day;
• Continuing Performance Contract: a Distance Contract relating to a series of products and/or services, for which the obligation to deliver and/or receive is spread over time;
• Durable Medium: any tool or device that enables the Consumer or Trader to store information addressed personally to them in a manner that allows future access and unchanged reproduction of the stored information;
• Right of Withdrawal: the option for the Consumer to withdraw from the Distance Contract within the Cooling-off Period;
• Trader: the natural or legal person offering products and/or services to Consumers at a distance;
• Distance Contract: a contract concluded within the framework of a system organized by the Trader for distance sales of products and/or services, using exclusively one or more Means of Distance Communication up to and including the conclusion of the contract;
• Means of Distance Communication: any means that can be used for concluding a contract without the simultaneous presence of the Consumer and the Trader;
• Terms and Conditions: these Terms and Conditions of the Trader.

ARTICLE 2 - IDENTITY OF THE TRADER
Company Name: WSLY e-commerce
Company Registration Number (KvK): 86252216
Trade Name: AVENOR
VAT Number: NL004215602B41
Business Address: Fruitweg 24H unit 20B, 2321GK Leiden
Customer Service Email: support@avenorlabel.com
Customer Service Telephone: +31 71 205 1002

ARTICLE 3 - APPLICABILITY
These Terms and Conditions apply to every offer from the Trader and to every Distance Contract and order concluded between the Trader and the Consumer.

Before a Distance Contract is concluded, the text of these Terms and Conditions will be made available to the Consumer. If this is reasonably not possible, the Trader will indicate, before the Distance Contract is concluded, where the Terms and Conditions may be inspected and that they will be provided free of charge upon the Consumer’s request.

If the Distance Contract is concluded electronically, the text of these Terms and Conditions may, in deviation from the previous paragraph, be supplied to the Consumer electronically in such a way that the Consumer can store it easily on a Durable Medium. If this is reasonably not possible, the Trader will indicate where the Terms and Conditions can be accessed electronically and that they will be sent free of charge at the Consumer’s request.

If, in addition to these Terms and Conditions, specific product or service conditions apply, paragraphs 2 and 3 shall apply correspondingly. In the event of conflicting conditions, the Consumer may always rely on the provision most favourable to them.

If one or more provisions of these Terms and Conditions are at any time wholly or partially void or annulled, the remaining provisions shall remain in effect. The void provision shall be replaced by a new provision that reflects the intent of the original provision as closely as possible.

Situations not covered by these Terms and Conditions must be assessed “in the spirit” of these Terms and Conditions. Any uncertainties regarding the interpretation or content of one or more provisions shall also be interpreted “in the spirit” of these Terms and Conditions.

ARTICLE 4 - THE OFFER
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated.

The offer is non-binding. The Trader is entitled to change or adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the Consumer to make a proper assessment. If the Trader uses images, these are a true representation of the offered products and/or services. Obvious mistakes or errors do not bind the Trader.

All images, specifications, and information included in the offer are indicative and cannot give rise to compensation or termination of the contract.

Images of products are a truthful representation. The Trader cannot guarantee that displayed colours correspond exactly to the actual colours of the products.

Each offer contains information making it clear to the Consumer what rights and obligations are attached to acceptance of the offer, including in particular:

• the price, excluding customs clearance costs and import VAT. These additional costs are borne by and at the risk of the customer. The postal and/or courier service may apply the special scheme for postal and courier services upon importation into the EU-country of destination. The postal and/or courier service will collect the VAT (possibly together with clearance fees) from the recipient of the goods;
• any applicable shipping costs;
• the manner in which the contract will be concluded and which steps are required;
• whether the Right of Withdrawal applies;
• the method of payment, delivery, and performance;
• the period for accepting the offer or the period during which the Trader guarantees the price;
• the cost of using Means of Distance Communication, if different from the standard base rate;
• whether the contract will be archived after conclusion and, if so, how the Consumer can access it;
• the method by which the Consumer can check and, if desired, amend the information they have provided;any other languages in which the contract may be concluded;
• the codes of conduct to which the Trader has committed and how the Consumer may consult these electronically;
• the minimum duration of a Distance Contract in the case of a Continuing Performance Contract.

Optional: available sizes, colours, types of materials.

ARTICLE 5 - THE CONTRACT
Subject to paragraph 4 of this article, the contract is concluded at the moment the Consumer accepts the offer and complies with the associated conditions.

If the Consumer accepts the offer electronically, the Trader will immediately confirm receipt of the acceptance electronically. As long as this receipt has not been confirmed, the Consumer may dissolve the contract.

If the contract is concluded electronically, the Trader will take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a safe online environment. If the Consumer can make electronic payments, the Trader will observe appropriate security measures.

The Trader may, within legal limits, obtain information about the Consumer’s ability to fulfil their payment obligations, as well as relevant facts important for responsibly concluding a Distance Contract. If, based on this investigation, the Trader has valid grounds not to enter into the contract, they are entitled to refuse an order or attach special conditions.

With the product or service, the Trader will provide the Consumer with the following information in writing or in a manner that allows storage on a Durable Medium:

• the visiting address of the Trader’s establishment where complaints may be submitted;
• the conditions under which and the method by which the Consumer may exercise the Right of Withdrawal, or a clear statement if the Right of Withdrawal is excluded;
• information regarding warranties and existing after-sales service;
• the information referred to in Article 4 paragraph 3, unless this information was already provided prior to performance of the contract;
• the requirements for terminating the contract if it has a duration of more than one year or is of indefinite duration.

For Continuing Performance Contracts, the above applies only to the first delivery.

Every contract is entered into subject to the condition of sufficient availability of the products concerned.

ARTICLE 6 - RIGHT OF WITHDRAWAL
When purchasing products, the Consumer may dissolve the contract without giving any reason within 30 days. This period begins on the day after the Consumer or a designated representative receives the product.

During the Cooling-off Period, the Consumer must handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to determine whether the Consumer wishes to keep it. If the Consumer exercises the Right of Withdrawal, the product must be returned with all supplied accessories and, if reasonably possible, in its original condition and packaging, in accordance with the Trader’s reasonable and clear instructions.

If the Consumer wishes to exercise the Right of Withdrawal, they must notify the Trader in writing or by email within 14 days after receiving the product. After notification, the Consumer must return the product within 14 days. The Consumer must provide proof of timely return shipment, for example by supplying proof of posting.

If the Consumer has not expressed the wish to exercise the Right of Withdrawal within the periods specified in paragraphs 2 and 3, or has not returned the product in time, the purchase becomes final.

All returns must be sent to the Trader’s designated return address located in China. 
The Consumer acknowledges that international return shipments may take longer to arrive and must follow the return instructions provided by the Trader. 
The return address and instructions will be provided in the Return Policy and upon the Consumer’s request.

ARTICLE 7 - COSTS IN THE EVENT OF WITHDRAWAL
If the Consumer exercises the Right of Withdrawal, the return shipping costs are borne by the Consumer. Refunds are issued for the product price only. Any original shipping costs (including standard shipping costs), paid delivery upgrades, insurance fees, or customs-related charges paid by the Consumer are non-refundable.

If the Consumer has already paid an amount, the Trader will refund this amount as soon as possible, but no later than 14 days after withdrawal. The refund may be withheld until the product has been received by the Trader or proof of complete return shipment has been provided.

The Trader does not provide prepaid return labels. The Consumer is responsible for selecting an appropriate and reliable shipping method for the return shipment and must follow all return instructions provided by the Trader.

Returns must be shipped using a trackable shipping method. 
The Consumer bears all risks associated with the return shipment, including loss, damage, delays, or failure of delivery caused by the chosen carrier. 
The Trader cannot process or issue a refund for returns that do not arrive or for which no valid tracking information has been provided.

Any customs duties, import taxes, or handling fees incurred during the return shipment to China are the sole responsibility of the Consumer. 
Returns that are held, delayed, or refused by customs due to unpaid fees cannot be processed, and no refund will be issued until the shipment has been successfully delivered to the Trader.

ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL
The Trader may exclude the Right of Withdrawal for products as described in paragraphs 2 and 3. Exclusion is only permitted if the Trader clearly stated this in the offer or prior to the conclusion of the contract.

Exclusion is possible for products:

• made according to the Consumer’s specifications;
• clearly personal in nature;
• which, by their nature, cannot be returned;
• which may deteriorate or expire quickly;
• whose price depends on fluctuations in the financial market beyond the Trader’s control;
• individual newspapers and magazines;
• audio or video recordings and computer software of which the seal has been broken by the Consumer;
• hygienic products of which the seal has been broken by the Consumer.

Exclusion of the Right of Withdrawal is possible for services:

• relating to accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period;
• where performance has begun with the explicit consent of the Consumer before the Cooling-off Period has ended;
• concerning betting and lotteries.

ARTICLE 9 - PRICE
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except as a result of changes in VAT rates.

In deviation from the previous paragraph, products or services whose prices are subject to fluctuations in the financial market beyond the Trader’s control may be offered at variable prices. This dependence on fluctuations and the fact that stated prices may be guide prices will be indicated in the offer.

Price increases within three months after conclusion of the contract are permitted only if resulting from legal regulations.

Price increases after three months are permitted only if:

• they result from legal regulations; or
• the Consumer is entitled to terminate the contract as of the day the price increase takes effect.

The place of supply is determined under Article 5(1) of the Dutch VAT Act 1968, being the place where transport begins. In this case, the delivery takes place outside the EU. Accordingly, import VAT and clearance fees will be charged to the recipient by the postal or courier service. No VAT will be charged by the Trader.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In the event of errors, the Trader is not obliged to deliver the product at the incorrect price.

ARTICLE 10 - CONFORMITY AND WARRANTY
The Trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of soundness and usability, and applicable legal regulations at the time of conclusion of the contract. If agreed, the Trader also guarantees that the product is suitable for use other than normal use.

Any warranty provided by the Trader, manufacturer, or importer does not affect the Consumer’s statutory rights.

Any defects or incorrectly delivered products must be reported in writing within 14 days of delivery. Returns must be sent in the original packaging and be in new condition.

The Trader’s warranty period corresponds to the manufacturer’s warranty period. The Trader is never liable for the ultimate suitability of products for any individual application by the Consumer or for any advice regarding the use or application of the products.

The warranty does not apply if:

• the Consumer has repaired or modified the products themselves or had them repaired or modified by third parties;
• the products have been exposed to abnormal conditions, have been handled negligently, or have been used contrary to the Trader’s instructions or those on the packaging;
• the defect is wholly or partly the result of regulations imposed or to be imposed by the authorities regarding the nature or quality of the materials used.

ARTICLE 11 - DELIVERY AND PERFORMANCE
The Trader will exercise the utmost care when receiving and executing orders.

The place of delivery is the address that the Consumer has provided to the Trader.

Subject to the provisions of Article 4, the Trader will execute accepted orders promptly and no later than within 30 days, unless the Consumer has agreed to a longer delivery period. If delivery is delayed or an order cannot be fulfilled (partially or fully), the Consumer will be informed no later than 30 days after placing the order. In such cases, the Consumer has the right to terminate the contract free of charge and is entitled to compensation.

In case of termination under the previous paragraph, the Trader will refund the amount paid as soon as possible and no later than 14 days after termination.

If delivery of a product proves impossible, the Trader will make reasonable efforts to offer a replacement item. At the time of delivery, it will be clearly communicated that a replacement product is being supplied. The Right of Withdrawal cannot be excluded for replacement items. Any return costs are borne by the Trader.

The risk of damage or loss of products remains with the Trader until delivery to the Consumer or a designated representative, unless expressly agreed otherwise.

The Consumer acknowledges that products are shipped directly from the Trader’s fulfilment centers located in China. Delivery times may vary depending on the destination country, customs procedures, and carrier delays. These factors are outside the Trader’s control and do not constitute grounds for compensation, cancellation, or termination of the contract, unless delivery exceeds the maximum period permitted by applicable consumer protection laws.

ARTICLE 12 - CONTINUING PERFORMANCE CONTRACTS: DURATION, TERMINATION, TERMINATION

Termination

The Consumer may terminate an indefinite contract intended for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

A fixed-term contract intended for the regular delivery of products (including electricity) or services may be terminated at the end of the specified duration, subject to the agreed termination rules and a notice period of no more than one month.

The Consumer may, in relation to the contracts referred to above:

• terminate at any time and may not be restricted to termination at specific times or within specific periods;
• terminate in the same manner in which the contract was concluded;
• always terminate with the same notice period the Trader has imposed on themselves.

Renewal

A fixed-term contract intended for the regular delivery of products (including electricity) or services may not be tacitly renewed for a fixed duration.

In deviation from the above, a fixed-term contract for regular delivery of daily, news, and weekly newspapers and magazines may be tacitly renewed for a maximum period of three months, provided the Consumer may terminate the renewed contract with a notice period of one month.

A fixed-term contract intended for the regular delivery of products or services may only be tacitly renewed for an indefinite duration if the Consumer may terminate at any time with a notice period of one month, or three months if the contract involves the delivery of daily, news, and weekly newspapers and magazines less than once per month.

A fixed-term introductory or trial subscription to daily, news, and weekly newspapers or magazines will not be tacitly continued and ends automatically after the trial period.

Duration

If a contract has a duration of more than one year, the Consumer may terminate the contract after one year at any time with a notice period of one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

ARTICLE 13 - PAYMENT
Unless otherwise agreed, amounts owed by the Consumer must be paid within 7 business days after the Cooling-off Period starts, as referred to in Article 6 paragraph 1. For service contracts, this period begins after the Consumer receives confirmation of the contract.

The Consumer must immediately report any inaccuracies in the provided or stated payment details to the Trader.

In case of non-payment by the Consumer, the Trader is entitled, within legal limits, to charge the Consumer reasonable costs communicated in advance.

ARTICLE 14 - COMPLAINTS PROCEDURE
Complaints regarding the execution of the contract must be submitted clearly and in full to the Trader within 7 days after the Consumer has discovered the defects.

Complaints submitted to the Trader will be answered within 14 days from the date of receipt. If a complaint requires a longer processing time, the Trader will send an acknowledgment of receipt within 14 days and indicate when the Consumer may expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

Submitting a complaint does not suspend the obligations of the Trader, unless the Trader states otherwise in writing.

If a complaint is found to be justified, the Trader will, at their discretion, replace or repair the delivered products free of charge.

ARTICLE 15 - DISPUTES
Contracts between the Trader and the Consumer to which these Terms and Conditions apply are governed exclusively by Dutch law, even if the Consumer resides abroad.

ARTICLE 16 – CESOP
Due to the measures introduced and tightened as of 2024 under the "Amendment of the Dutch VAT Act 1968 (Implementation of the Payment Service Providers Directive)" and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may be required to record data in the European CESOP system.